Finance & Operations Manager

Chicago, USA - Full-Time


RefuSHE protects, nurtures, educates, and empowers young refugee women and girls in East Africa through a unique holistic model that provides shelter, education, case management, counseling, child care, legal advocacy, and vocational training. RefuSHE’s holistic program meets the imminent needs of unaccompanied, separated and orphaned refugee girls, young women, and their children.

Founded in 2008, RefuSHE is a U.S. nonprofit with headquarters in Chicago and operations in Nairobi, Kenya. It is the first and only organization dedicated to refugee girls in East Africa. Over the past ten years, RefuSHE has grown to become a leading institution and global thought-leader in the field of refugee protection. Today, RefuSHE is poised for strategic growth and scale. We are looking for someone who has a passion for social change, aspires to use their talent for good, and thrives in fast-pace growth environments.

The Opportunity

RefuSHE is seeking a detail-oriented, culturally sensitive, and dynamic individual to support finance and operations functions across our offices in the US and Kenya. We are looking for a forward-thinking professional with demonstrated financial and operational experience who is not afraid to roll up their sleeves and work in a nimble multi-cultural environment.

The Finance & Operations Manager will support our US Director of Finance and Operations in various accounting, finance, and business operations related responsibilities within the organization. The Manager will also provide assistance to our Grants Management and Business Development teams to support the development of financial reports and proposals.

The ideal candidate will have prior experience in a non-profit organization, superb attention to detail and organizational skills, critical thinking skills, and a tenacity to ensure work product is correct and accomplished in a timely fashion.

RefuSHE is poised for growth, as such we are looking for a candidate with the drive and tenacity to build out this position to grow with the organization.


Monthly Financial Reconciliation (30%)

  • Track revenue and expenditures

  • Reconcile transactions with bank statements

  • Complete temporarily restricted net asset and other balance sheet reconciliations

  • Assemble, compile, and upload supporting documentation

  • Assist in month-end closing process, including consolidating Kenya transactions, making journal entries, and running and reviewing financial reports

Revenue and Expense Processing (30%)

  • Ensure donations are properly recorded into Salesforce

  • Ensure all Artisan sales are properly deposited and recorded

  • Process reimbursements to staff, volunteers, and U.S. Executive Board members

  • Process payments to vendors and external contractors

  • Provide periodic reports and updates to development team on revenue

Operations Support (25%)

  • Point of contact for Salesforce in Finance and Operations department

  • Provide administrative support for general office operations

  • Order supplies

  • Assist with U.S. Artisans inventory management

  • Draft and update policies and procedures

  • Schedule meetings for CFO, answer organization phone, receive visitors

  • Assist staff on a variety of special projects

Grants Management Support (10%)

  • Support Grants Management team by providing accurate financial reporting and budgets for reports and proposals

  • Work with the finance and M&E teams in Kenya to accurately collate financials for reports and proposals

Other duties as assigned (5%)

Candidate Profile

Required and desired experience

  • Commitment to the mission and vision of RefuSHE

  • 2-5+ years of experience managing financial processes

  • 2-5+ years of experience coordinating or managing operations

  • BA/BS or higher in finance, accounting, business or similar degree/experience

  • Highly organized and able to manage multiple deadlines simultaneously and on schedule

  • Working knowledge of MS Office Products with high working knowledge of Excel

  • Proficiency in Quickbooks Online

  • Proven ability to meet deadlines, excellent time-management skills

  • Excellent written and verbal communication skills

  • Able to multi-task and effectively prioritize work

  • Ability to skillfully navigate cross-cultural dynamics

  • Prior experience working at a nonprofit or dynamic for-profit

  • Working with a global nonprofit a strong PLUS

  • Working knowledge of Salesforce and web and sales analytics

  • Experience developing operational procedures, processes, and policies

  • Experience with nonprofit grant reporting and requirements a plus, especially federal awards

  • Desire and willingness to work in a collaborative, innovative, start-up, multicultural, flexible, and team-oriented environment

  • Passion for creating positive social impact - interest in refugee, women, and/or girls issues a plus

salary & benefits

Salary offered is competitive and based on the candidate’s experience and qualifications. The benefits package offers medical and dental healthcare coverage, and an employer-matched retirement plan. Professional development opportunities are available.


To express your interest in this role please submit your resume and cover letter to RefuSHE’s Chief of Staff Ariana Erickson aerickson (a)

RefuSHE is an equal opportunity employer and strongly applications from people of color, persons with disabilities, women, and LGBTQ applicants.